We ship orders from the Slovak Republic, a member state of the European Union. Shipments delivered to countries within the Schengen Area are not subject to customs duties or administrative fees. However, customers are responsible for familiarizing themselves with the applicable legislation of their country regarding the import of peptides and for informing us in advance of any existing restrictions.

Once your order has been dispatched, you will receive a unique tracking number along with a link to monitor the shipment online. The delivery status is continuously updated by our partner courier service throughout the transportation process.

The estimated delivery time depends on the destination country and the selected shipping method. Orders within the European Union are typically delivered within 2 to 7 business days. For shipments outside the EU, delivery times may vary significantly and generally range from 7 to 21 business days, depending on the destination.

Please note that once the shipment has been handed over to the carrier, we have no control over delays caused by third parties and therefore cannot guarantee an exact delivery date.

Shipping costs depend on the selected delivery method and are clearly displayed during the checkout process, specifically at the shipping selection stage in the “Shipping” section.

Undelivered Shipments

If a shipment cannot be delivered because:

• the customer provides an address or selects a country to which delivery is not permitted under applicable laws,
  
• delivery fails due to non-compliance with customs or import regulations (including detention or confiscation of the shipment by customs authorities),
  
• delivery fails due to reasons on the customer’s side (e.g. incorrect address, failure to collect the shipment, refusal to accept delivery, etc.),
  

the shipment will not be resent, unless expressly agreed otherwise with the customer.

In such cases, the customer is entitled to a refund of the purchase price minus shipping costs and any costs associated with returning the shipment.

Returns

Products may be returned only if they are defective. In such cases, customers must proceed in accordance with Article 9 of our General Terms and Conditions – “Claims for Defective Goods.”

Due to the specific nature of the products sold, repeated handling or transportation may result in damage or deterioration of the goods. If a customer returns a product without our prior instruction or approval, the customer bears full responsibility for any damage incurred.

All detailed information regarding shipping, returns, or exchanges can be found in our General Terms and Conditions.
If you have any questions, please do not hesitate to contact us — we will be happy to assist you.